Terms of Purchase
Shopping at Wamaya is simple and secure. These are our complete terms of purchase – please read them before you place your order.
1. About us
The online store is operated by Wamaya AB, company reg. no. 559264-4651, Örnehufvudsgatan 9, 412 59 Gothenburg, Sweden. VAT no.: SE559264465101.
Email: info@wamaya.se
To buy from us you must be at least 18 years old or have the consent of a parent or guardian.
2. Ordering
The agreement is formed when you receive our order confirmation by email. The confirmation shows your products, the price and your delivery and billing address.
If anything in the order confirmation is wrong, contact us at info@wamaya.se as soon as possible – ideally before your order has gone to print.
Every product is printed to order, so an order can only be changed or cancelled before production has started.
3. Prices and payment
Prices are shown in the currency of the country site you shop on and include VAT, charged at the rate that applies in the delivery country. Shipping costs and any area surcharges are shown at checkout before you pay.
If a price is obviously wrong because of a clear mistake (for example a typing or system error), we may cancel the order. If we do, we will contact you and refund anything you have paid.
Payments are processed securely by our payment provider Stripe. The payment methods offered (for example card, Klarna and other local methods) depend on your country and are shown at checkout. If you pay by invoice or instalments, that payment service's terms also apply.
4. Production and delivery
Every canvas and poster is printed specially for your order. Normal delivery time is 3–5 working days; the estimated delivery time for your country and shipping method is shown at checkout. Orders placed on weekends or public holidays go into production on the next working day.
We deliver with DHL, PostNord and FedEx. You will receive tracking information by email when your order has shipped. The risk for the goods passes to you when you, or someone you have named, have received the delivery.
If your delivery is delayed beyond the stated delivery time, contact us at info@wamaya.se. In the event of a significant delay you have the right to cancel the purchase.
Please check your parcel when it arrives. If the packaging is visibly damaged, take a photo and report the damage to the carrier if possible – it helps us help you faster.
If you do not collect your parcel and it is returned to us, we may charge you for our actual return shipping and handling costs, up to €30. This does not apply if you have exercised your right of withdrawal under section 5.
5. Right of withdrawal
5.1 14-day right of withdrawal
When you buy standard products from our range (canvases and posters in the sizes, formats and frames we offer), you have a 14-day right of withdrawal under EU and Swedish distance-selling law. The withdrawal period starts on the day you receive the goods. If your order is delivered in several parcels, it starts when you receive the last one.
5.2 How to withdraw
Before the withdrawal period ends, send a clear message to info@wamaya.se saying that you wish to withdraw from the purchase. Include your name, address, email address, order number and the products concerned. You can use the withdrawal form at the bottom of this page, but you don't have to. We will confirm that we have received your message.
5.3 Returning the goods
Send the goods back to us no later than 14 days after telling us you are withdrawing. We will send you the return address.
You pay the cost of return shipping. Pack the goods well so they are not damaged in transit – you may use the original packaging, but it is not required.
For larger products (100×150, 100×140 and 100×100 cm), which can be difficult to return with regular carriers, we can help you book the return shipping on request. This return shipping costs SEK 600 within Sweden and is paid by you. Contact us at info@wamaya.se if you would like us to book the return shipping for you.
You may handle the goods to examine their nature, characteristics and functioning, as you could in a physical shop. If the goods have lost value because you handled them beyond that – for example by hanging them on a wall or damaging them – we may deduct an amount equal to the loss in value from your refund.
5.4 Refund
We will refund the amount you paid, including our cheapest standard delivery cost, no later than 14 days after we receive your withdrawal notice. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them. The refund is made using the payment method you used for the purchase.
5.5 Exception: custom-made products
The right of withdrawal does not apply to products made to your personal specifications – for example canvases and posters printed with an image you uploaded yourself. Such products cannot be resold. Your right to complain about faults under section 6 applies to these products in full.
6. Complaints
6.1 Your rights
We check every product before it is sent. If a product is still faulty, damaged in transit or not what you ordered, you have the right to complain under consumer sales law. You can complain up to three years after receiving the goods. Let us know within a reasonable time after you discover the fault – a complaint made within two months of discovering it is always on time. A fault that appears within two years of delivery is presumed to have existed at delivery, unless we can show otherwise.
6.2 How to complain
Email info@wamaya.se with your name, order number and a description of the fault. Please attach photos of the product and, for transit damage, of the packaging.
Contact us before sending anything back. In most cases you won't need to return the product at all.
We will send a replacement, fix the fault or – if neither is possible – give you a price reduction or a full refund. We pay the return shipping for approved complaints.
We may decline a complaint if the product is not faulty under consumer sales law. For complaints we follow the recommendations of the Swedish National Board for Consumer Disputes (ARN).
7. Product information and colours
We do our best to show our products as accurately as possible. Colours can look slightly different on different screens, and a print will never exactly match a backlit screen. Minor differences in colour or tone of this kind are not a fault. Interior photos and room views are illustrations.
8. Limitation of liability
To the extent permitted by mandatory consumer law, we are not liable for indirect damage. Nor are we liable for delays or failures caused by circumstances beyond our reasonable control (force majeure), such as labour disputes, fire, natural disasters, war, government decisions, or disruptions at carriers or suppliers. We will let you know as soon as possible if this happens, and in the event of a significant delay you have the right to cancel the purchase.
Nothing in these terms limits your rights under mandatory consumer protection law.
9. Cookies
We use cookies and similar technologies. Cookies that are not necessary for the website to work, such as those for analytics and marketing, are only used if you have consented through our cookie banner. You can change or withdraw your consent at any time. Read more in our cookie policy.
10. Personal data
Wamaya AB is the controller of the personal data you give us. We process your personal data to handle your order, meet our legal obligations and – if you have consented – send you newsletters. We never sell your data. Read more about what data we process, who we share it with and your rights in our privacy policy.
11. Changes to these terms
We may update these terms. Your purchase is governed by the terms published on the website when you placed your order.
12. Disputes and governing law
If something has gone wrong, please contact us first – we always want to find a solution together with you.
If we cannot agree, you can turn to the Swedish National Board for Consumer Disputes (ARN), arn.se. We follow ARN's recommendations. If you live in another EU country, you can get free help from the European Consumer Centre in Sweden, konsumenteuropa.se, or the European Consumer Centre in your own country.
These terms are governed by Swedish law. If you live in another EU country, you keep the protection that the mandatory consumer law of your home country gives you.
Withdrawal form
Complete and send this form to info@wamaya.se only if you wish to withdraw from your purchase.
To: Wamaya AB, Örnehufvudsgatan 9, 412 59 Gothenburg, Sweden, info@wamaya.se
I hereby give notice that I withdraw from my contract for the sale of the following goods: ………
Ordered on / received on: ………
Order number: ………
Name: ………
Address: ………
Date: ………