Terms of Purchase

At Wamaya you shop easily and securely. Below you will find our complete terms of purchase.

1. Ordering

• When you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all details about products, price, billing, and delivery address.
• If there is anything wrong in the order confirmation, you should immediately contact us via email at info@wamaya.se

2. Delivery

• For paintings and photo wallpapers, our normal delivery times are 4-7 days after the order has been processed. NOTE! Orders placed on weekends will be sent at the earliest on the following Monday.
• If delays in delivery occur (without us having informed you of a longer delivery time), you should contact us at the email address: info@wamaya.se

3. Prices

• All prices in the shop are stated in SEK and all prices include 25% VAT.
• We reserve the right to change prices due to price changes from suppliers, misprints in the price list, and errors in prices due to incorrect information and reserve the right to adjust the price.

4. Right of Withdrawal

• When purchasing goods on the website, you as a customer have a 14-day right of withdrawal that applies from the day you received a product you have ordered.
• To exercise your right of withdrawal, you must notify us that you regret your purchase. The message should be sent to us at info@wamaya.se. In your message, your name, address, email address, order number, and which goods the return applies to should be clearly stated.
• You should return the products to us immediately and within 14 days from the withdrawal notice at the latest.
• You are responsible for return shipping, delivery, and condition of the products upon return; therefore, the products should be well-packaged and in original packaging.
• On the refund amount, we reserve the right to deduct an amount corresponding to the depreciation compared to the product’s original value if used or damaged. The right of withdrawal does not apply to:
• Products that have been sealed (plomberats) for health or hygiene reasons and where the seal (plomberingen) has been broken by you.
• Products that are of the nature of sealed audio or video recordings and where the seal has been broken by you.
• Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
• Services that have been completed and where you have expressly agreed to the service starting without a right of withdrawal.
• Goods that can deteriorate rapidly, such as food.
• Single issues of magazines or journals. For more about the statutory right of withdrawal, see here.

5. Complaints and grievances

• We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
• You must always contact us for approval before returning a defective item.
• The complaint should be sent immediately after the defect has been discovered.
• How do you proceed with a complaint?
• Any defects and defects must always be reported to info@wamaya.se where you state your name, address, email address, order number, and a description of the error.

• If we are unable to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with current consumer protection legislation.We cover return shipping for approved complaints.
• We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow the guidelines from the General Complaints Board, see arn.se.

6. Limitation of Liability

• We take no responsibility for indirect damages that may arise as a result of the product.
• We accept no responsibility for delays/errors due to circumstances beyond the company’s control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decision, reduced or no delivery from the supplier.
• Furthermore, no responsibility is taken for any changes to products/product properties that have been changed by the respective supplier and other factors beyond our control.

7. Product Information

• We reserve ourselves for any typographical errors on this website as well as the sale of products. We do not guarantee that the images reflect the products’ exact appearance as a certain color difference may occur depending on the screen, photo quality, and resolution. We always try to expose the products as accurately as possible.

8. Information about Cookies

• According to the law on electronic information, visitors to a website for privacy purposes must be informed that cookies are used. The information in the cookie is possible to use to follow a user’s browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. It is possible to set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Authority’s website.

9. Personal Data

• By shopping at wamaya.se, you accept our data protection policy and our processing of your personal data. We care about your personal privacy and do not collect more information than necessary to process your order. We never sell or pass on your data to third parties without legal basis.
• Wamaya is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in the instances when you have wished for newsletters or promotional offers – to be able to adjust the marketing to your individual needs.
• The following information is a summary of how we, in accordance with the Data Protection Regulation (GDPR), store and process your data.
• 9.1 What is personal data? A personal data is all information that directly or indirectly can be associated with a physical person.
• 9.2 What data do we store? To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.
• Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Bookkeeping Act.
• 9.3 Legal basis In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, promotions, and similar mailings are done after consent from you.
• 9.4 What data is shared and with what purpose? 9.4.1 Payment provider When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address, and phone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is stored to be able to carry out the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Klarna.
• 9.4.2 Shipping company To be able to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is the first name, last name, and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification. The shipping companies we cooperate with are: UPS, DHL, FEDEX.
• 9.4.3 NewsletterIf you have chosen to subscribe to our newsletter, first name, last name, and email address are shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes. We use MailChimp for sending out newsletters.
• 9.5 The right to access You have the right to receive extracts of all information about you with us. Extracts are delivered electronically in a readable format.
• 9.6 Right to rectification You have the right to ask us to update incorrect information or to complete information that is deficient.
• 9.7 The right to be forgotten You can at any time request that the data concerning you be deleted. There are few exceptions to the right to deletion, such as if it must be retained because we must fulfill a legal obligation (for example, according to the Bookkeeping Act).
• 9.8 Data Protection Officer wamaya.se is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
• 9.9 How we protect your personal data We use industry standards like SSL/TLS and one-way hash algorithms to store, process, and communicate sensitive information such as personal data and passwords in a secure manner.

10. Changes to the General Terms and Conditions

• We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.

11. Dispute and Choice of Law

• In the event of a dispute that cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents in another EU country than Sweden, complaints can be submitted online via the EU Commission’s platform for dispute resolution, see http://ec.europa.eu/consumers/odr
• In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies.
• Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.